常見問題/ Q&A /

>Q&A
  • 1.Front Desk Service Hours+

    Open 24 Hours
    2020-1207(B1)防疫【標頭】30-10_頁面_1
    ※ We will deliver your amenities, room services and food delivery to your door side.
    Please kindly follow our timetable for Uber Eats or Foodpanda delivery.


    ● Contact Us
       1.【Official Line@】 
       2.【Official WECHAT】 ID:tw-freedom
       3.【Guest Room Telephone​】
       4. Official website Messenger of Facebook at the bottom corner

    ※【Official website Messenger of Facebook at the bottom corner】
    You may login your Facebook ID to use this Messenger function or click continue as guest.
    Messanger02.jpg
    ▼ Timetable
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  • 2.Evacuation Plan+

     

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  • 3.Cutlery Set+

    We provide one set of cutlery at each room for your own use.
    It includes spoon, chopsticks, cup and knife.

    You may wash it with the dish washer we provided in the cleaning bag on top of the toilet.
    Do let us know if you need it to be replenished.

    ※ Please leave the Reused cutlery set in your room after check-out.
    We will recycle it for reuse after disinfection.


    ※ During quarantine period we only provide 1 set of cutlery if you need more please contact our front desk staff.

    ▼ Cutlery Set
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    ▼ Cleaning Bag
    -組合
  • 4.Amenities Supply+

    We could supply the amenities for you in moderation.

    ● Used Towels
    You could contsct us if you need some new towels.
    ※ For the used one please help us leave the used towels in the room.


    ● Bottled Water
    (1) We will provide 48 bottles of water in your room at the first.
    (2) If you need some more bottled water, you may buy it via 【Freedom Online Shop】


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  • 5.Hand Over & Receive+


    -ENG-PNG

    ▼Timetable
    Timetable
  • 6.Trash Clearance+

    1、Frequency:Once a day
    2、Time:Before 09:00 AM
    ※ Notes:Please help us to tie up your trash bag and leave it outside of your door


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  • 7.Wi-Fi、Network Equipment+

    -灰線 富立登【網路設備】
    ★ D-LINK DAP-2682 ★
    富立登【網路設備】
  • 8.Video Equipment+

    ● Television
    【MOD SET-UP BOX】

    ● USER GUIDE
    Aim the remote to the MOD Box to change / select the channel you want (NOT the TV)
    ※ Please contact Front Desk if there is no response when operate the remote for TV​


    ▼ TV Channels
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    ▼ Remote User Guide
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    ▼ TV Input / Out Selection Guide
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  • 9.Medical Supplies+

    Provide【first-aid kit】and【Second Type Patent Medicine
    1. Mentholatum ointment
    2. Mosquito Repellent
    3. Sterile normal saline
    4. Breathable paper tape
    5. Sterile cotton swabs
    6. Cotton Swabs
    7. Check with Front Desk, if you have other requirements!
    ※ All medical support must follow the rule of Pharmaceutical Affairs Act 28
    Dealers of western pharmaceuticals and their sales shall have a full-time resident pharmacist for management. However, a full-time assistant pharmacist, if no narcotics are sold.
    Dealers of Chinese medicines and their sales shall have a full-time resident Chinese medicine doctor or a pharmacist or assistant pharmacist who has received the training of Chinese medicines to an appropriate level, for management.
    The provisions of the preceding two Paragraphs shall also apply to the case where a dealer of either western pharmaceuticals or Chinese medicines intends to set up a separate business branch.
  • 10.Laundry Products+

    ● Laundry
    We provide Laundry detergent and brush in the【cleaning products bag】placed on the toilet tank.
    (Please refer to image below)


    ● Hanger
    Hanger is sticked on the wall in the bathroom.
    (please refer to image below)

    ※Contact Front Desk if you need more Hangers.


    ▼Cleaning products bag
    -組合

    ▼Hangers
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  • 11.House Keeping、Laundry Service+

    We are sorry could not provide those services during quarantine period.
    To avoid indirect contact transmission risk base on COVID-19 prevention program implemented by CDC Taiwan.


    ● House Keeping
    Contact Front Desk if you need 【Broom、Mop】will deliver base on service time table.

    ● Laundry
    We provide Laundry detergent and brush in the【cleaning products bag】placed on the toilet tank.
  • 12.Thermometer/Take Temperature+

    1. Please check your temperature and symptom every day and note down on the 【Records of Body Temperature and Health Status log】
    (Records of Body Temperature and Health Status log:3rd page in the COVID-19 Health Declaration and Home Quarantine Notice form)
    This information is important and will be collected if required later.

    2. Hotel doesn't provide thermometer since government will do it.
    (1) Citizen
    There will be a【Epidemic prevention package】arrived at hotel 2-3 days after your check-in depends on local government’s arrangement.
    Even through, you can still purchase at/from Front Desk.

    (2) Non- Citizen
    There is no a fix delivery day for【Epidemic prevention package】, however we’ll send to your room asap once received,
    you can purchase at/from Front Desk if any case if your required before received the package from our in-house online shop.

    【For a Thermometer.Via online shop!】

    ※ If you have symptoms such as fever, cough or other discomfort,
    please put on a medical mask, contact with the local health authorities or call the toll-free hotline.

    ☎ 1922
    ☎ 0800-001-922

    體溫量測表
  • 13.Air Conditioning Temperature Adjustment+

    To save the earth and response to the Environmental protection and power saving policy we recommend you to keep the temperature at 26°C (or maximum 2°C turn up/down) is the best.
    Please contact Front Desk in any case if you feel it's comfortable and better when the temperature below 24°C。

    ※ Usually we don’t recommend temperature【below 24°C】in your room
    Taiwan's season / temperature maybe different from your country, you will need 3-5 days to adapt, usually you will use to be after this accommodation period.

    -灰線
    ▼ Winter Air-conditioning System Schedule
    2020-1210(A4)工(空調)相關-Max--(90)
     


    We suggest you set the room temperature at 26 for environment energy saving purpose.
    The airconditioning is set to different functions according to the day night temperature.
    Do inform us if you wish to adjust the temperature under 24, we will assist you with this matter
  • 14.Freedom Online Shop+

    1. 【Click!Freedom.Online Shop】
    You could get somethin you need via our online shop!

    2. Service Time:07:00 - 22:30
    We would deliver to your room ASAP!

    3. Payment Method
    You could pay by cash or credit card when you check-out at the front desk.
  • 15.Is there any free parking lot for the guest?Can we use it?+

    Yes there is a free parking lot for guest to use.

    You may have your family member to park your car for your immediate use after checking-out.
    Please kindly inform our front desk your Car Number and to which room.
    We will pass the key to you.

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