常見問題/ Q&A /

>Q&A
  • 1.Reservation+

    1. Special Room Type
    We will try to arrange your room with your special request but we can’t guarantee you due to the limited special room type.
    We are sorry for the inconvenience caused.


    2. Deposit and Cancelation Policy
    Get NTD.300 in-room service online shop voucher for stay in usage when you pay your 100% room fee fully via transfer or pay cash at the check-in counter beforehand.
    【Freedom Online Shop】


    (英文)-gif

    ▼ 富立登【匯款帳號】
    2020-防疫(C1)【42-30】A3-Max-01
  • 2.Additional Charge of Multiple Guests Stay at 1 Room Policy+

    The local government is strictly monitoring the quarantine rule of person stay in 1 room policy.
    For multiple persons who wish to stay in 1 room,
    please kindly check with the Police Department of Foreign Affair Service Center starting from 1 Dec 2020.


    Family Friendly Project
    0105-EN
    2021-0410【B2】防疫【房型設備表】26-42_頁面_1(001)
    2021-0410【B2】防疫【房型設備表】26-42_頁面_2(001)
    2021-0410【B2】防疫【房型設備表】26-42_頁面_3(001)
  • 3.Quarantine Taxi from Airport to Freedom Design Hotel+

    As instructed by the local government we are unable to provide the shuttle bus services during quarantine period.
    After you clear the immigration please look for Quarantine Taxi to send you to our hotel.


    1. Duration:15-20 minutes
    2. Charge by meter
    3. Estimated taxi fee is around NTD. 600-1,000
    4. Payment Methods:
    Cash, Credit card or mobile payment
    Please inform the quarantine taxi staff if you wish to pay by credit card or mobile payment so that they can arrange it for you beforehand.


    ● Google Map Direction
    【From Taoyuan Airport to Freedom Design Hotel
    【From SongShan Airport to Freedom Design Hotel

    ● Quarantine Taxi
    【Quarantine Taxi Information】
  • 4.Checking-In+

    1. Please provide each guest's passport.
    2. The quarantine notice from the government through your SMS link.
    3. If you need any Tax ID or company title on your Invoice please inform us beforehand.
    4. Any special meal request such as vegetarian, muslin, gluten free or seafood allergy,
    Please inform our staff while checking-in.


    ※ Check-in Time will be 24 hours.
    During quarantine period there is no specific check-in time.
    You may check-in any time after you reach Taiwan.
  • 5.3 Meals+

    1214-三餐形式-英文PNG_頁面_6
    ▼ Timetable
    2021-5-1服務時間修正-RIN-M_頁面_1
    2021-0515-外送暫停-LINE群發_頁面_2
  • 6.Guest Room Hardware Facilities+

    【Click!standard Guest Room Facilities

    1. Big window per standard room
    2. Big windows above for bigger guest room
    3. For your safety we limit the window open range at 15 cm.
    4. If you wish to fully open your in-room windows please kindly inform us.


    ● Window Size
    ​240 x 240 cm

    ※ We suggest you not to open the window after 03:00 PM since there might be some bugs fly in at night.
    富立登【窗戶隔音】
  • 7.Infant In-Room Facilities+

    Please refer to the picture below.
    If you need any facilities as picture shown please kindly let our staff know while booking or checking-in.
    We will allocate the items to your room as your request.
    2021-0410【B2】防疫【房型設備表】26-42_頁面_2(001)
    2021-0410【B2】防疫【房型設備表】26-42_頁面_3(001)
    2021-0410【B2】防疫【房型設備表】26-42_頁面_4(001)
    2021-0410【B2】防疫【房型設備表】26-42_頁面_5(001)
  • 8.Room with Balcony/Terrace+